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Addresses for people

Naming patterns for people's email addresses
PatternExampleGood for
firstname@priya@sharmatraders.inSmall teams; friendly and easy to remember
firstname.lastname@priya.mehta@sharmatraders.inGrowing teams, where first names repeat
firstinitial + lastname@pmehta@sharmatraders.inLarger firms; short but formal
firstname + lastinitial@priyam@sharmatraders.inA compromise when names repeat

Choose one pattern and use it for everyone; customers learn to guess addresses correctly. Write addresses in lower case, and avoid hyphens, underscores and numbers — they are easy to mishear and mistype.

Shared addresses every business needs

Common role addresses
AddressWho reads itUse it for
info@The front officeThe website, cards and general questions
sales@The sales teamEnquiries and quotes
accounts@Accounts or your CAInvoices, GST and payments — one place for every bill
support@ or help@Customer serviceQuestions from existing customers
hr@ or careers@HR or the ownerApplications and staff matters
orders@DispatchPurchase orders and delivery updates
postmaster@ and abuse@Whoever runs your emailReports from other mail servers (expected by convention)

Make these shared mailboxes when several people answer them, or aliases when one person does. In GINbox, every mailbox can have extra addresses, and shared mailboxes for addresses like support@ or sales@ come free, with 10 GB each.

Mistakes to avoid

  • Nicknames and jokes: rockstar@ or bossman@ look unserious on an invoice.
  • A free provider for business: sharmatraders.sales@gmail.com is easy to imitate. See business email vs Gmail.
  • Long or hard-to-spell domains: keep the domain short; a .in or .co.in domain tells Indian customers you are local, and .com works everywhere.
  • One shared password for everyone: give each person their own mailbox, so you can see who sent what and remove access when someone leaves.

Setting them up

Once you have chosen your addresses, follow how to create a business email address, then add them to phones and computers: iPhone, Android or Outlook.

Questions people ask

What is the best format for a professional email address?

Firstname at your domain (priya@yourcompany.in) for small teams, and firstname.lastname (priya.mehta@yourcompany.in) once two people share a first name. Pick one pattern and use it for everyone.

Should I use info@ or a person’s name on my website?

Use a shared address such as info@ or sales@ on the website. It survives staff changes, several people can read it, and it attracts less personal spam to individual mailboxes.

What is the difference between an alias and a shared mailbox?

An alias is an extra address that delivers into someone’s existing mailbox. A shared mailbox is a mailbox of its own that several people can open. Use aliases for one person’s extra addresses, and shared mailboxes for team addresses like support@.

Should a professional address include numbers?

Avoid them. Numbers (priya123@) look like a free personal account and are easy to mistype. On your own domain the name is yours, so there is no need for them.

Can I change my address format later?

Yes: add the new address, keep the old one as an alias so nothing is lost, and switch people over gradually. It is still easiest to choose a pattern that grows with you from the start.

Try it on your own domain

Set up a real mailbox at your own domain, with every record checked for you. No card needed.